Application Management

Sirius ITs Application Management-service (AM-service) ensures an efficient maintenance and management of IT solutions. Our AM-service is based on well-proven methodologies, service agreements at different levels and appropriate organisation.

The Application’s own IT Department

With Sirius IT’s AM-service you are secured a long-term, well-orchestrated procedure that makes sure, that the application at all times lives up to your needs and requirements. Our AM-service establishes an organisation around the application, which can be regarded as “the applications own IT department”.

The AM-organisation is established around a role based model that ensures full staffing on the application for the period desired by the customer. Thus, reducing the vulnerability towards reduction in resources and competence – a reduction that otherwise would reduce the coefficient of utilization of the application. Our AM-process, methodology and maintenance tools give an efficient service of continuous high quality.

Expectations to New Applications

A new application is often met with considerable expectations. After months or years of application work the time has come to introduce the application to the organisation. Users expect a new or more efficient support of their work processes, and managers expect profit of their investings. But this is also a critical moment: Expectations and goodwill can quickly turn to disappointment and resentment, if accessibility, response times and user support are not handled in a professional manner.

Services

The objective of our AM-service’ is to satisfy requirements from application users, system owners, the IT department and the management. We take responsibility for all necessary activities around the maintenance of the application.

The basis of an efficient delivery of these services is:

• The AM-method (regulates how the service shall be delivered
• The AM-agreement (specifies the service level)
• The AM-organisation (is established in relation to the application(s) to be managed)

Typical advantages of using our AM-service are:

• Larger focus on the core business
• Higher service level
• Maintenance of application competence
• Reduced vulnerability
• Constant and predictable price