Application Management Services

Error Handling

Sirius IT has an efficient method for reporting, tracking and correcting faults and imperfections. The pivot is our electronic bug reporting system Fejlrap, which offers the following options:

• The customer can create bug reports directly
• The customer can extract an actual status for each bug report at any time
• The customer can extract progress reports

Support and User support

Sirius IT’s helpdesk-function is the gateway to support and user support. In many cases a user problem can be handled quickly and efficiently over the telephone. In other cases subtle questions are best handled through a written description of the problem via Sirius IT’s online tool. Thus, the information is available for other users.

Preventive System Maintenance

With Sirius IT we have a wide technical know-how and a continuous focus on the technology producers’ release of new basic software and application software. This gives us the opportunity to perform the system upgrades, when upgrading gives a commercial value. In cases where the application contains a database or other components with live data, preventive clean-up must be made on a regular basis.

Change Management and Further Development

The difference between an application, which is just working, and one that the users are really happy with, is often a question of simple enhancements or patches. For instance, by making quarterly releases of the application with simple further development, the users become aware that it is possible to have smaller patches and updates of the application, which will help them in their everyday work. For example Sirius IT can manage new releases by means of a pool of development hours, which ensures a systematic collection and prioritisation of development wishes.