Functionality

Safecon is continuously enhanced with new functionalities. This automatically benefits all our customers, because the new releases of the software are supplied free of charge as part of the maintenance agreement.

If your Alarm Receiving Centre covers specific routines that must be supported, it is part of our normal service to tailor Safecon to meet your specific needs.

One main list for unprocessed alarms

• Listing by priority
• Listing by geographical area
• Continual increase in priority of unprocessed alarms
• Overall access to information
• Automated distribution of alarms to designated operators, by geography
• Automated distribution of alarms to designated operators, by priority, signal type, and installation type
• Geographical grouping of alarms
• Automatic processing of selected alarms, including resets

One processing list per operator

• Detailed information on signals
• Access to primary customer information
• Access to secondary customer information
• Access to signal history
• Access to event history
• Access to detailed dispatch information
• Access to detailed open/close schedule, status and history
• Dispatch monitoring and management
• Simulated, type-defined manual signals
• Highlighting of alarm under Processing

General lists

• Waiting list/all operators
• Operator specific waiting list, with suppression of alarms by alarm type
• List of timer elements
• List of telephone conversations and duration
• Voice response waiting list
• List for automated processing of alarms
• List for all alarms in the system

Administrator lists

• Overall monitoring and managing of system events
• Overall monitoring of customer events
• Monitoring of operator processing lists
• Login History
• Administrator ‘snapshot’ of user Unprocessed and Processing lists

Features

• Transfer of signals between lists
• Transfer of signal between users’ processing lists, also across Control Centre areas
• View all processing lists
• Colour indication of priority
• Indication of status change of alarms under processing
• Colour indication of status change on alarms
• Fast search functions (with function keys)
• Monitoring of activity (I’m Alive signals)
• Automated ‘No Activity’ logout
• Built-in acoustic alarm
• Handover of personal processing list to new operator
• Icon indicators for late payments, specific access route, alternative key locations, open orders, etc.
• Icon indicator for problem accounts (‘Black Sheep’)
• Graphical representation of Open/Close Schedules
• Full operation on both Server Levels (if present)
• Monitoring of synchronisation processes (if relevant)
• Management of estate alarms (where account is unknown)

Job Distribution and Management

• Distribution of service jobs between service centres
• Monitoring and management of dispatch resources by centre
• Monitoring and management of service job progress by centre
• Icon indicator for Dispatch in progress
• Notice of service visits due
• Notification of pending service jobs prompted by specific signal combinations
• Distribution of job orders by fax, e-mail or printout
• Detailed job instruction, location, reason for visit, access route, etc.
• Signal initiation using voice response
• Monitoring job progress of own resources
• Detailed billing information (job type, materials used, hours used, etc.)
• Managing historical job information
• Access to Job editing history
• Planning and handling of Inspections

Dispatch Management and Monitoring

• Subscriber dependent colour indication of priority for different dispatch types
• Direct distribution of dispatch job to processing centre upon allocation of job
• Timed monitoring of job progress
• Icon indicator for Jobs due or in progress
• Direct handling from processing list no extra windows
• Access to detailed job instruction and processing
• General purpose timer alarm on dispatch or signal during processing
• Subscriber dependent dispatch information
• Detailed, flexible step-by-step Dispatch Instruction
• Service technician dispatch

Control Room Management

• Configuration of system parameters
• User and user rights configuration
• Definition of login message
• Managing access rights for operators
• Monitoring and managing server processing status
• Step by step possibilities for bringing a server into processing
• Operator monitoring

Administration of Settings/Basic Data

• Configurable postcode information
• Dispatch centre configuration management
• Service centre configuration management
• Key holder management
• Configurable payment codes
• Configurable trade codes
• Police department management
• Fire department management
• Configurable service types with time schedules
• Configurable dispatch and service job types centres
• Configurable alarm types with minimum/maximum priority and time limits
• Suppression of alarms by alarm type
• Configurable alarm types (Technical alarms) with automatic Job creation
• Configurable alarm types (Log alarms) for direct log entry
• Configurable subscriber equipment lists
• Configurable signal end codes (with associated cause codes) for log
• Configurable standard remarks for event handling
• Configurable installer information
• Configurable branch information

Subscriber Administration

• Create, edit and delete customers
• Copying of customer information, partly or in full
• Automatic selection of nearest dispatch centre, key holder, installers, police and fire dept. for each customer
• Grouping of stores in chain
• Basic subscriber information
• Contractual information
• Account monitoring and management
• Unlimited open/close monitoring and control based on weekly schedules
• Unlimited open/close monitoring and control based on exceptions
• Monitoring of early open, late close, max open time and floating barrage
• Open/close monitoring for distinct USERS and Zones
• Open/Close monitoring by regional holidays
• Interactive maps customer blueprint
• Prioritised telephone list for customer
• Prioritised code word list
• Special purpose individual instructions
• Transmission information
• Geographical information (key box location, access route, etc.)
• Dedicated dispatch instruction
• Up to 99 subcustomers per customer
• Up to 100 subtransmission numbers per Customer

Billing

• Detailed job history
• Customer specific billing pre-calculation (materials, hours, etc.)
• SAP Interface
• AXAPTA Interface

Health Care Service

• Automatic redistribution of alarms to mobile units on duty, based on individual schedules
• Background processing and monitoring of mobile resources with direct job allocation
• Prompt for deletion of sensitive personal information on Account deletion

Installer Administration

• Installer information
• Installer access to own customer data via Internet
• Installer Codeword verification
• Installer reports

Reports

• Standard reports are collated for full printing or filtered printing, both with configurable sorting
• Alarm log
• Signal log
• Routine signal log
• Dispatch log
• Open/close log

Drawings

• Support for customer drawings
• Detail level for drawings unlimited
• Identification of alarm zones in drawings
• Real-time state change for zones in alarm marked on drawings

Video Surveillance (CCTV)

• Intelligent motion detection
• Adjustable image quality and transmission speed
• Pan/tilt/zoom control
• Relay control
• Snapshot/permanent recording
• Automatic camera selection (to assist operator)
• Automatic camera surveillance, with choice of ntervals and cameras
• Image restoration (light, brightness, etc.)

Communication

• Encrypted subscriber communication
• Up to 3 communication lines per subscriber
• TCP/IP Networking
• One-way and two-way communication
• Viewing of alarm status
• Remote control of Installations, automatic or manual
• Monitoring of Routine Signals
• Alternative receiver lists
• Satellite, zone, panel and sensor addressing levels
• Modem control
• E-mail
• SMS
• TAPI
• MAPI
• Automatic number recognition
• Integration with various PABX systems

External Access

• ODBC access to all data
• Integration with SAP

Telephony

• Direct system managed and monitored operator telephony
• Transfers from AXAPTA
• Transfers from IXMAL
• Stand-alone customer register (Kardex)
• Integration with Voice System from TELIA

Internet/WAP Phone

• Customer specific data viewing/updating
• Customer report generation
• Different user groups (e.g. installers,customers and service operators) with access to different data types
• Restricted access based on user rights
• Encrypted communication (SSL)
• Special security key required for server access

Safecon Architecture

• Single-operator version
• Multi-operator version
• Windows NT or Windows 2000
• MS SQL Server or CA Ingres 1.2 and II database
• Dual Alarm Servers (Level 2 optional)
• Clustered servers (optional)
• Stand-alone front-end controller
• Dual LAN (Back-up LAN optional)
• Customised configurability of user interface
• Fully scalable system
• Report server (optional)
• Other servers (video, voice, drawing optional)

Error Tolerance

• Online change to processing on secondary server
• Concurrent update of signal processing on secondary server
• Concurrent update of all log data on remote report server
• Full access to both online and log data on primary server
• Signal receiver front-ends have limited standalone processing possibilities
• Automatic processing error detection
• Server Process monitoring with automated restart of terminated processes
• LAN problem detection (dual LAN)