Information Management
Sirius IT's Information Management solution ensures an efficient support of innovative and people driven workflows.
Through the last years there has been great focus on using IT in connection with cost efficiency improvement and automation of processes. Automating processes has aimed at digitalising a company’s services, so that customers and external parties can serve themselves or make purchases – often via a web based interface. Cost efficiency explicitly lies in the automation of workflows, which has had the effect that the company’s employees no longer need to spend time on routine work.
The strengthening of the competitiveness and efficiency improvement can no longer happen by automation alone. The company’s most important resource – the employees, must be in the running where new competitive advantages can be created, and here IT plays an important part. Many processes are already digitalised, and the low fruits have been reaped. The demands to the company are not decreasing, however, and it places severe demands on continuous business development, where you must climb still higher in the tree to reap the fruits.
The Employee in the Centre
A modern Information Management platform enables the employee to easily search relevant information, to operate the company’s systems from a consistent interface, to cooperate across organisational borders etc. Thus, the Information Management platform becomes the central technological basis for supporting the company’s core processes.
Develop Customer Relations
The customers are the foundation for any company – and the companies that understand that customer relations are maintained and developed through a high service level, will have a unique opportunity to differentiate themselves in relation to their competitors. To a great extent the customers can search information, compare products and make purchases online by themselves. At the same time there are more and more places on the internet where customers can share their experiences regarding the product and the company.
The technological platform plays an important part when the service assistant must react quickly to a customer inquiry – be it product information, time of delivery, order inquiries etc. If the assistant possesses the tool for fast and intuitively detection of the desired information, the assistant has more energy to focus on the customer and new sales opportunities.
Support Innovation
Innovation is a difficult process to control and is at the same time vital for the company’s survival. Too little innovation means stagnation, and too much innovation can drain the company’s resources and create an unclear market position. Innovation cannot be controlled through systems, which require the employee to reflect, judge, challenge and improve.
When the employee has access to relevant information and has connections to relevant colleagues and partners, new ideas can be transformed into products, innovative business models and services. Innovation and idea production do not mainly take place in special labs where brilliant employees are put together to innovate. It happens across organisational borders and often via virtual project rooms, where the employee can discuss and share thoughts with others.
The technological platform must support innovation by placing the necessary cooperation facilities at the employee’s disposal, and subsequently make it possible to collect and protect intellectual property. Furthermore, the platform makes it possible to streamline workflows and compose information differently.
Improve Competitiveness
Cost efficiency improvement is still a central parameter for improving the competitiveness, and the employees are the key to continuous efficiency improvement. The employees use their knowhow and creativity to improve processes, and behind every improvement is an employee, who has thought of a better way to do things, and who has realized this idea.
The Information Management platform contains tools, which make it easy to perform process improvements and to collect necessary decisive information about the daily operation.
Strengthen Partnerships
Still more Danish companies operate in a global market, and at the same time more global companies enter the Danish market. This increased competitive situation makes it necessary for companies to focus specifically on their forces and to delegate less strategic tasks to partners and suppliers. The winners in the modern business environment are the companies, which increasingly involves partners in the value chain –around both development and the delivery of products and services.
The Information Management platform makes it easy to establish virtual cooperation environments across companies in a secure and efficient way. This creates confidence and good relations for the cooperation, and at the same time the employees have a common platform for sharing information and knowledge.
Contact: Jesper Drustrup
