Aetat

Digital self services and a case management system that supports all main processes are key ingredients when Norway’s public employment service, Aetat, get people into jobs.

Arena is Aetat’s central case management system, used by 3 200 case handlers on a daily basis and supporting more than 50 000 job seekers weekly. The development and implementation of the system is one of the largest IT projects in Norway in recent years.

One of the major system developments was the introduction of a digital self service solution that allows job seekers and employers to register and use Aetat’s services online.

With Sirius IT’s methods and capacity, we found them to be the right partner for us to further develop the system
Inger Hilde Hillesund
System owner

Inger Hilde Hillesund, system owner at Aetat, lists some of the advantages of the self service solution. “Seventy percent of our clients register online. This allows us to spend more time on individual cases and get people into work more quickly. With Arena we have a foundation for better operational management and leads more people to work.”

Vidar Evensen, project owner at Sirius IT, describes the project’s reach:

“Up to 15 consultants have been working on the system. Sirius IT was responsible for system integration with Arena and all consequential changes in the central case management system. The project required a strong focus on design and the introduction of xml-based message exchange between several systems.”